Privacy Policy

How we handle your data. No legal maze, just straight talk.

Last updated: December 2025

The Short Version

I'm one person running this from Oslo. I collect the minimum data needed to run the business—your email for purchases and support, payment info (handled by Stripe, not me), and basic analytics to see what's working on the site.

I don't sell your data. I don't spam you. I don't do anything sketchy with your information. That's the whole thing.

What I Collect

When You Buy Something

  • • Your email address (for order confirmation and backup download links)
  • • Payment information (handled by Stripe—I never see your card details)
  • • Billing address (required by payment processors for fraud prevention)
  • • Purchase history (so I can help with support requests)

When You Use the Plugin

  • • Machine identifier (a hash of hardware info—we can't identify your actual hardware)
  • • License validation timestamps (when the plugin checks in)
  • • Plugin version (to know what features are available)

This is used to verify your license and prevent sharing. It's not tracking what you do with the plugin—just confirming you own it.

When You Start a Trial

  • • Your email address (to send verification link)
  • • Machine identifier (one trial per computer)

We need your email to prevent unlimited trial abuse. We won't spam you.

When You Contact Support

  • • Your email address and name
  • • Whatever you tell me in your message
  • • System info if you share it (helps me troubleshoot)

When You Visit the Site

  • • Basic analytics (which pages you visit, how long you stay)
  • • Device and browser info (to fix bugs and make the site work better)
  • • IP address (standard web stuff, helps prevent fraud)

We use privacy-focused analytics. No invasive tracking, no cross-site following.

Newsletter (If You Sign Up)

  • • Your email address
  • • Whether you opened emails (so I know if anyone's reading)

Unsubscribe anytime with one click. I send maybe one email a month, if that.

What I Actually Do With This

  • • To send you what you bought: Plugin downloads, license keys, and updates
  • • To validate your license: Verify you own the plugin and manage machine activations
  • • To provide support: Answer your questions, troubleshoot issues, process refunds
  • • To improve the product: Understand what features people use, what bugs need fixing
  • • To send occasional updates: New features, bug fixes, new products (only if you opted in)
  • • To prevent fraud: Rate limiting and trial abuse prevention

Who Else Sees Your Data

Third Parties I Work With

  • • Stripe: Handles payments securely. They see your payment info, I don't.
  • • Email provider: Sends your download links and support responses. They process emails, not read them.
  • • Hosting provider: Keeps the website running. Standard web hosting stuff.

Who I Don't Share With

I don't sell, rent, or trade your data. Ever. No advertisers, no data brokers, no "partners" who want to spam you.

The only exception: if legally required (like a court order), but that's never happened and probably never will for a small audio plugin business.

Your Rights

You have control over your data. Here's what you can do:

  • • Access your data: Email me and I'll tell you what I have
  • • Correct your data: If something's wrong, let me know and I'll fix it
  • • Delete your data: Ask and I'll remove you from the system (except what I legally have to keep for taxes)
  • • Export your data: I'll send you everything I have in a readable format
  • • Unsubscribe: One-click unsubscribe from any email, or just reply "unsubscribe"

Just email me at support@arcticlabsaudio.com for any of these requests.

How We Protect Your Data

  • • HTTPS encryption for all site traffic
  • • Secure payment processing through Stripe (PCI-compliant)
  • • Regular security updates and backups
  • • Limited access to customer data (just me, basically)

No system is 100% secure, but I take reasonable precautions and use reputable services.

The GDPR Stuff (If You're in Europe)

If you're in the EU/EEA, here's why I'm allowed to process your data:

  • • Purchase data: I need this to send you what you bought (legal term: contract fulfillment)
  • • License validation: Confirming you own the plugin (legal term: contract performance)
  • • Analytics: Understanding how people use the site (legal term: legitimate interest)
  • • Marketing emails: Only if you said yes (legal term: consent)

How Long I Keep Your Data

  • • Purchase records: 7 years (tax law requirement)
  • • License data: As long as your license is active
  • • Trial data: 90 days after trial expires
  • • Analytics: 24 months
  • • Support emails: Until you ask me to delete them

Want your data deleted? Email me and I'll remove everything except what I'm legally required to keep for taxes.

Cookies

I use a few cookies to make the site work properly:

  • • Essential cookies: Keep you logged in, remember your cart
  • • Analytics cookies: Help us understand what's working (privacy-focused, no tracking across sites)

No advertising cookies, no social media tracking. See our Cookie Policy for details.

Changes to This Policy

If I change how I handle your data, I'll update this page and note the date at the top. For major changes, I'll email customers directly.

I'm not planning to change anything fundamental—this is a small operation and I like keeping things simple.

Questions?

If you have questions about how I handle your data, just ask. I'm one person, not a legal department, so you'll get a straight answer.

support@arcticlabsaudio.com Contact Form

Arctic Labs Audio • Built in Oslo, Norway